WHO WE ARE
Our website address is: https://alsuhaili.com.
HOW CAN I RETURN AN ITEM
We will provide 2 years warranty for any item you purchase thru our website warranty will be effective from date of printing invoice
- ALSUHAILI would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
- Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 3 days of your receipt of the product.
- If you have received a faulty or defective product, please email us at firstname.lastname@example.org for further instructions.
- Any order above 2500 SAR will be shipped for free.
- Any order less than 2500 SAR customer will have to choose mode of shipping.
- Normal Delivery 5-10 business days.
- When returning an item, you can choose your preferred refund method in the Online Returns.
- If you are receiving a refund after we have received your item, it may take an additional 7-25 business days to fully process your return and issue your refund.
|Payment Method||Refund Method||Refund Time (Once Refund Is Processed)|
|Credit Card||Credit Card||1-45 business days|
|MADA||Debit Card||1-45 business days|
NOTE: If we refunded you to a MADA card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it is stored in.
- Purchases that already been delivered cannot be returned.
- Only credit payments are available.
- All types of Cables.
- All types of Transformers.
- All types of Safety Switches
- If return request is made outside the specified time frame of 3 days from delivery.
- Product used or Damaged.
- Defective product covered under Manufacturer.